Contact Us
We'd Love to Hear From You
At Exclusive Jewelers USA, your satisfaction is our highest priority. Whether you have a question about an order, need guidance on ring sizing, or simply wish to explore our curated collections, our dedicated customer care team is here to assist with thoughtful, personalized service.
Contact
For the quickest response, please email us at customerservice@exclusivejewelersusa.com. We respond within 1 business day and are committed to providing clear, timely answers to every inquiry.
Business Hours
- Monday–Friday: 9:00 AM–6:00 PM EST
- Closed Saturdays and Sundays
Order Inquiries
If your message concerns an existing order, please include your order number in the subject line or body of the email for the fastest response. This enables our team to locate your details promptly and provide precise assistance regarding shipping, modifications, or special requests.
Ring Sizing Help
Our specialists are happy to assist with any sizing questions. Whether you need guidance on measuring, selecting the right fit for comfort and wear, or arranging a size adjustment, please send us your measurements or concerns and we will advise promptly and professionally.
Returns & Refunds
For our full policy on returns, exchanges, and refunds, please visit our Returns & Refunds page: /pages/refund-policy. If you have specific questions after reviewing the policy, email us and include your order number so we may assist without delay.
Further Assistance
If there is anything else we can do to enhance your experience, do not hesitate to reach out. We take pride in offering a refined, attentive level of service to every client.
Warm regards,
The Exclusive Jewelers USA Customer Care Team