Refund Policy
Refund & Return Policy
Return Window
We want you to love your Exclusive Jewelers USA purchase. If you are not completely satisfied, eligible items may be returned within 30 days from the delivery date for a refund or exchange, subject to the conditions below.
Eligibility
To be eligible for a return, items must be:
- Unworn and in the same condition as received
- Unaltered and free of any personal engraving or modifications
- Returned in their original packaging
- Accompanied by proof of purchase (order number or receipt)
How to Start a Return
Email our Concierge Team at customerservice@exclusivejewelersusa.com with your order number and a brief reason for the return. We will provide instructions and a return authorization.
Refunds
- Once your return is received and inspected, we will notify you by email of the approval or rejection.
- If approved, refunds will be issued to the original payment method within 5–7 business days after inspection.
- Original shipping charges are non-refundable unless the item is defective or damaged upon arrival.
Exchanges and Ring Sizing
Exchanges are available for eligible items. For non-defective exchanges, customers are generally responsible for return shipping; we will process and ship the replacement after the original item is received and inspected.
Non-Returnable Items
- Custom or engraved pieces
- Final sale items
Defective or Damaged Items
Contact us promptly at customerservice@exclusivejewelersusa.com with photos and your order number. We will arrange a replacement or other appropriate resolution, including prepaid return shipping where applicable.
Need Help?
Questions about returns, exchanges, sizing, or an order? Contact customerservice@exclusivejewelersusa.com.